After having difficulties with Burnout 3 on Xbox live I have been forced to write the following email to Electronic Arts:
I've just been playing Burnout 3 with some friends via XBox live and we've all been having difficulties maintaining a connection via the EA lobby system you have seemed to have spliced onto the side of XBox.
After reading the support FAQ's on this issue you state that players should avoid the use of routers and instead plug the Xbox directly into the broadband modem. This is presumably to avoid port redirection problems that could occur. This has to be the dumbest piece of technical advice I have ever encountered. I know of no one who does this as most people have a broadband connection that is shared with their PC. A router is also more secure as they all act as a hardware firewall! Besides I can't plug my modem directly into my Xbox as it's a USB device!
Another thing. Using a router has never really been an issue for XBox live. I have been on the service for almost 2 years now and I have yet to have any problems with online games with it whilst my XBox was plugged into my router. It is only with your first XBox live game that I have encountered a problem. Which is hardly surprising seeing as I had the same fight with my Playstation 2 whilst trying to play FIFA 2004 which eventually saw me shifting it in front of a DMZ on my router to prevent me from having to open ports for every online game I owned!
From what I can see EA are keen to impose their own lobby system in a similar way it has on the Playstation 2. The trouble is this requirement adds another level of complication and really does not work as advertised.
XBox live has a perfectly adequate lobby system which is maintained without any problems. Every other publisher that has an XBox Live enabled title falls back onto the the built in lobby system. But not EA. Ooooh no. EA are special. EA have to be different. EA want to have absolute control over their customers and, in the very near future, charge them for the privilege. Oh you may deny it now but this whole EA lobby set up stinks of a charged based online system coming to an Xbox near me real soon!
So here's the thing. You are now jumping onto the XBox Live band wagon only once Microsoft rolled over and agreed to let you have this external lobby system which DOES NOT WORK. None of this is a good thing. You're getting customers sending angry emails like this which you'll probably ignore anyway.
So how do you get over this problem? Well I see you have several options open to you. These are:
1) Do nothing and carry on being the same old arrogant company you have always been. Why not? No one likes you anyway.
2) Actually fix the problem server side.
3) Apologise to your customers for being...well...EA!
I suspect you'll go for number 1 on this one. It's worked so far so why change now?
MUST TRY HARDER! See me after class, 3/10.
Yours utterly disgusted