The Facebook deal wasn't approved at first but one of the techs rallied for it to be applied and it eventually got approved for the new unit. I followed that on facebook around the time I got my setup.
I guess it's a tossup on their customer service, when I called in I didn't have any problems and the sales lady actually knew what she was talking about. Only problem I have right now is I can't use my 'bonus bucks' that they emailed me. They never show up in the discount section when I try to activate them.
As far as the hardware goes, the plastic on the sensors feels a bit lightweight(probably because they are from China), trying to pry them open to put the batteries in leaves scratches. My door sensor seems to have trouble when I put it on the outer edge (the side that opens) but seems to be ok when I moved it to the top of the door.
XBOX Live Gamertag: TekhMaster
Currently Playing: PC - WOW; WII - Pinball-Hall of Fame; DS - Etrian Odyssey II, 360 - Bayonetta, Borderlands; PS3 - Uncharted 2