You know; it's not so much that these protection services suck, I'm sure some people might benefit from having this, but man, the process of canceling this service when you didn't want it in the first place is the worst experience ever!
So last week I signed up for a Best Buy card, thought it may come in handy around Black Friday for some 18-month no interest purchases.
As I fill the form, the lady at the store offers me an "Account Shield" protection on the card, which is some sort of insurance against (buzzword) "life-changing events", oh and it's supposed to give you (buzzword) "peace of mind" and I don't know what other bullshit.
Of course the lady at the store stresses the fact that "this is FREE as long as you don't carry any balance, so, just shut up slave and accept it".
She was so persistent (and a tad hot) that I said "here, signed! Get out of here and show me some ass as you walk away".
So, this morning, card in hand, I promptly call the 800 number to cancel this thing. Boy, I wasn't prepared for this.
First, I'm almost certain they artificially make you wait for the next available representative so there's a chance you get tired (or forget who you called in the first place) and hang-up. I'm sure they bet on people who will not wait and then forget about canceling their stupid service.
Luckily I have a headset so I could still do some work while I waited. No joke, I was on hold for more than 10 minutes!
Finally (and Shane knows what I'm talking about since he has had to go through this), some Indian guy with poor English skills answers the phone and starts babbling some undecipherable gibberish. I had to ask the guy to repeat himself over 4 times.
Once I finally understood what he was saying, it turned out he was "letting me know that it was OK for me to keep this service", because I have no balance of the card (of course, I just got it yesterday) so there was nothing for me to worry about (there's that "peace of mind" buzzword again).
Yeah right, I'm sure some stupid sheep that called before me gladly accepted his offer and hanged up the phone (or probably misunderstood him thanks to this Engrish and thought he had canceled the service).
I said "No thanks, cancel it please"; yet he insisted 2 more times before I had to shout at him "I UNDERSTAND WHAT YOU ARE SAYING! I STILL WANT TO CANCEL THIS!"
Finally, the dude bitterly canceled the protection service and gave me the cancellation number.
I have a reminder to call again in a week, just to make sure this service was really canceled. It wouldn't surprise me if the service is still running.
See, the moment that lady at Best Buy said "Oh, and you can cancel this service at any time without any problem whatsoever", I should've just told her the hellish experience I was certainly going to go through.
Fuck you Best Buy lady, fuck you. You weren't even that hot.
OK, maybe a little.