I wouldnt recommend talking to the manufacturer (unless you absolutely have to) because all they'll do is send you a new one and make you pay for them to salvage your data and put it on the new one. I hate Sandisk...
Point is that if they can access the data, then there must be a way for you to do it yourself.
DSi (Black) + DS Lite (Crimson/Black) + PSP-1000 + Wii w/52'' Samsung LCD HDTV
PC: E6600 @ 2.4GHz + Intel DP965LT + 4.5GB RAM + XFX 8800GT (OC'd) + 1.07TB Total storage + 21inch Widescreen + Microsoft Wireless 6000 desktop